Learning Analyst

The Learning Analyst will report to Mexico and is responsible for developing the detailed session plan that the execution teams will use to deliver services. Also, they will monitor execution activities and resolve issues or escalate where necessary.
Key Responsibilities Include:

Accountable for establishing, developing, and maintaining customer relationships.
Translate high level requirements received into detailed training delivery plans for medium complexity programs generally expected to be at the course level and targeted to audiences of senior managers.
Collaborate with customers to create and maintain short-term and long-term course delivery plans and schedules.
Advise customers on the delivery strategy at a course level to ensure that it can be delivered within client parameters.
Support their lead in the annual/quarterly delivery planning process.
Monitor the progress of the session setup and execution activities for the planned sessions.
Communicate, escalate, and resolve program, course, and training session issues (curriculum, financial, faculty, participant, logistics) with lead and client.
Develop deep understanding of the customer's business objectives and expectations for the Program.
Provides recommendations for continuous improvements after sessions are completed.

Other Responsibilities include:

Contribute to the overall leadership and vitality of the Delivery organization.
Foster use of best practices and encourage Delivery team innovations.
Liaise with other teams outside of Delivery as needed.

Basic Qualifications:

Minimum of 1 year experience within the Learning Delivery organization planning and delivering sessions.
Minimum of 1 year of experience working in a global service delivery environment.
Background in HR, Psychology, Business Administration.

Preferred Skills:

Good understanding of the Learning Delivery environment and delivery requirements.
English Advanced.
Good communication (written and oral) and interpersonal skills.
Proven ability to work creatively and analytically in a problem-solving environment.
Ability to quickly identify issues and risks and provide recommendations.
Strong organizational skills and an ability to multi-task.
Attention to accuracy and quality.
Ability to prioritize.
Able to work and leverage a shared services environment.
Proven ability to collaborate with a global audience and has multi-cultural awareness.
Proven ability to develop and maintain strong client relationships.


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