ADP is hiring a Lead UX Researcher • Are you inspired by transformation and making an impact on the lives of millions of people every day?
• Are you empathic to human needs and committed to leveraging research to create elegant, easy-to-use experiences?
Well, this may be the role for you. Ready to design what's next?
In this role, you will be part of ADP's UX Research team, where you will identify and conduct various research methods to inform what we create for ADP's cloud-based payroll, tax, HR, and benefits solutions. Every day, you will be the voice of our clients with UX designers, product managers, and developers. You're on a constant mission to understand them better by analyzing research data and asking key questions that inform our product and design decisions. You help our developers better understand their clients so that they can build a better product.
To thrive in this role, you should be proficient running all phases of research, from data collection to synthesis and presentation. You know how to identify the proper research methods based upon the product phase and timeline. You have experience conducting moderated research interviews and leveraging tools for unmoderated research studies, from surveys to card sorts to usability. We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives.
What You'll Do:
Here's what you can expect on a typical day in the life of a Lead UX Researcher at ADP.
? Create Human Empathy. You're the lead voice asking "why" to understand what questions you need to answer and how data might help drive those decisions. You'll also create proposals and timelines to make these ideas a reality.
? Collaboration. You'll work each day with people from across the product development team, that are both co-located and geographically distributed, in a fast-paced environment to understand issues and communicate user priorities.
? Recruit & Collect. Having expertise with a variety of methods, you'll recruit and manage participants for your research and collect quantitative and qualitative data to meet product goals and support data-driven design.
? Analysis & Synthesis. You extract key insights that provide valuable information about user behaviors, needs, pain points, and preferences, informing product decisions. Crafting compelling research reports into coherent narratives that drive stakeholder alignment is one of your superpowers.
? Strategy and vision. We're always looking for new methods and approaches to reliable scientific data. You have a desire and aptitude for spotting User Experience research trends and turning them into enterprise recommendations.
? Variety of work. There is no typical day. You could be working on anything from unmoderated usability studies to strategic discovery projects in order to uncover human needs. You know how to recommend and apply different methods based on project goals.
TO SUCCEED IN THIS ROLE:
• Your prior experience in user experience research with software, web, and/or mobile applications, along with experience with research and analysis tools like UserTesting, Maze, Qualtrics, Figma, Miro, etc, will give you the comfort in this role to be successful.
• Your expertise with UX research methods such as usability testing (unmoderated and moderated), interviews, surveys is required. You can represent user needs through discovery, business process flows, customer journey mapping, persona development, and requirements gathering, and you know how to measure human behaviors and attitudes. You also advocate for the user perspective throughout the product development lifecycle.
• Ability to collaborate with and influence global teams across multiple time zones and countries is embedded in our culture.
• An advanced degree in Human Computer Interaction or a related discipline isn't required but could set you apart.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
? Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
? Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
? Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
? Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
? Be a storyteller. Connect the dots across complex tasks and scenarios, within design challenges, and via thoughtful leadership using personas, user journeys, research insights, recommendations, and data.
? Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
? Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
What are you waiting for? Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
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