Lead Ux Design Program Manager, Physical Products - Rrb014 [C810]

Who We Are: Vista is in the midst of an ambitious transformation to become the expert design and marketing partner for small businesses. Vista's Experience Design team creates customer experiences that deliver on this promise. We imagine the future, make the possibilities real, instill confidence and pride, and inspire small businesses to bring their unique visions to life.What We Value:Collaborating cross-functionallyDelivering unparalleled value and benefit to our customers while delivering on business goalsThinking about the entire customer journey - across every touch pointBeing curious and thinking broadly about the possibilities before narrowing on a solutionBeing data-inspired and running smart experimentsBeing creatively boldThe Physical Product and PPAG (Promotional Product, Apparel, and Gifts) categories at Vista are a multidisciplinary collective of experts who are responsible for the digital experience, merchandising, breadth, depth, speed, quality, and cost of physical products. Providing design help and expertise to the 1.4 billion small businesses globally is at the heart of our company mission, and a near-term strategic area of focus across Vista.What You Will Do:Work closely with our design team (focused on design, brand, marketing, content, and research) to drive project planning, prioritization, and roadmap development to deliver new features and experiences for our customers and operators.Lead design delivery by developing team backlogs and removing obstacles, coordinating reviews with stakeholders and leadership, communicating team status, and empowering designers to own their timelines.Implement repeatable processes having design ops tools in place that help us prioritize, plan and lead multiple parallel projects across the team and our stakeholders.Define, develop and advocate for the user-centered design processes and methodologies. Standardize, socialize, and continuously improve execution of them across the full product design process - including generative discovery research, design concepts, usability studies, piloting, post-launch evaluation, and iteration.Onboard and manage key vendors as needed to enable the team to scale dynamically based on design and product requirements.Enable creative solutions by leveraging design acumen, high judgment, and knowledge of business and customer experience best practices.Develop and communicate an operational and strategic vision to support design and creative delivery by leveraging expertise in planning, facilitation, and communication to drive strategic initiatives, roadmap definition, and shared goals within and outside of the team.
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