Job Details What you will do: In this exciting, newly created role, you will help build the future of Johnson Controls' diagnostics platform. You will drive customer satisfaction, develop and handle internal customer relationships through a deep understanding of the JCI HVAC Services model and the specific support needs of the customer. This is a remote position which can potentially develop into a team leader role. You will provide virtual sophisticated and innovative chiller services. You will work with an international team of Solution Engineers and analysts with various skill sets including chillers diagnostics, HVAC general diagnostics, vibration, oil, refrigerant, and motor current analytics.
The future will be focused on artificial intelligence and advanced machine learning. You will conduct preventive, proactive and predictive maintenance and general servicing of Chillers (including detailed troubleshooting). You will be responsible for high levels of customer satisfaction through direct, on-site customer interface.
How you will do it:
Perform Connected Equipment Portal/dashboard reviews, analyze, generate reports and recommendations to branches and customers.Diagnose sophisticated chillers.Provide feedback on the serviceability of our chillers and connected equipment portal.Work with the field and help connect chillers.Deploy HVAC Domain specific playbooks to deliver virtual services.Consult with the customer through data gathered and site assessments. Provide field proposals for retrofits, upgrades, and improvements to existing equipment. Assist sales by providing technical recommendations for sales leads.Communicate with customers (internal and external), ensuring high levels of satisfaction.Keep customers informed on the nature of service provided and outstanding issues; recommend system upgrades or replacements.Coordinate as needed with the local support center to address issues.Plan and conduct training for local field offices and other chiller experts where required on virtual chiller diagnostics, Connected Equipment Portal and gather voice of technician feedback for continuous improvement.Provide inputs, guidance and participate in OpenBlue platform roadmap and improvements in particular on how specific features and functionalities will enable greater customer value. What we look for:
Profound experience with Chiller diagnostics, maintenance, repair and troubleshooting.Good knowledge of HVAC equipment, building automation systems and energy management & monitoring systems.Ability to solve sophisticated service operational and maintenance problems and connect with customers.Good English and other European language skills (German / Spanish preferred).Some travel may be required (less than 10% anticipated).Ability to closely cooperate with other teams to develop and deploy new services. What we offer: Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents.
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