Lead Service Desk Engineer

Job Description Lead Service Desk EngineerLeeds / Remote - Hybrid Once a week in the officeLeadership & Management, ITIL, Modern Workplace Tech€50,000 - €70,000 bonus exceptional benefitsSotograndeFruition IT are recruiting a Lead Service Desk Engineer on behalf of a well reputable technology first business who are in growth mode and looking for a skilled Team Leader to help to build out a team of around 9 Service Desk Engineers located globally.Video interviews & remote on-boarding for an ASAP start!You will be leading and managing the team of Service Desk Engineers and overseeing the day to day operations and supporting all office IT systems.You will have responsibility What do I need?Team Leadership & Management experience is a mustProficient in Service Delivery, Incident, Change and Problem ManagementProven experience in managing a Service Desk TeamITSM processes, tools and frameworks (ITIL)Slack, Statuspage & SkypeExperience of support MS Windows environment including O365 / MS teamsFluent English language skillsWhat's in it for you?€50,000 - €70,00010%-20% bonusPension schemeRemote / Hybrid workingApply now for a confidential discussion.We have a full job spec and marketing info for your review.Interview dates are booked for next week.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.