Company Overview: Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Job Description: The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.
What You'll Do Lead the full lifecycle of a Sprinklr project including business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures. Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements. Provide social insights and recommendations to support clients' business practices. Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality. Responsible for identification and inventory of customer process pain points and gaps in best practices. Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships. Ensure that all client users are trained and educated properly and in a timely fashion. Establish a relationship built on trust with every client champion. Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur. Assist the Sales Team in supporting new business growth. Identify, design and develop practice assets, blogs, and participate and present in industry events. Perform varied and complex duties and tasks that need independent judgment, in order to implement Sprinklr products and technology to meet customer needs. Apply Sprinklr methodology, company procedures, and leading practices in all areas of work. Who You Are & What Makes You Qualified Experience in enterprise software, digital, or social account management or implementation. Fluency in Italian, Spanish and English essential. Experience designing and implementing technology-enabled business solutions for clients. Prior consulting experience or experience in larger enterprise environments. Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines. Ability to motivate and focus resources with or without a direct reporting relationship. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to Sprinklr Benefits to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
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