Lead, Hr Operations

About the Role: As the Team Lead for the Shared Services team, you will serve as the primary point of contact for employer inquiries and will hold responsibility for overseeing the performance and delivery of the Shared Services team. This position encompasses both client relationship management and operational oversight. Key Responsibilities: Manage operations and processes related to the EOR employees and Client documents, communicate and explain details of end-to-end processes and policies Define, update, and maintain SOPs and SLAs and proactively ensure the team follows them Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience Run 24/7 operations, manage caseload, set priorities, and allocate them within the team Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery Maintain data integrity on various internal applications Qualifications: 8 to 11 years of overall experience in HR Operations/ Assignment Support/ Client servicing/ Account management/ Global Mobility Support domain Knowledge of Global compensation, benefits, and payroll administration will be preferred Customer management skills, Strong Problem-Solving, Conflict handling, and resolving ability Multi-tasking ability with an eye for details Demonstrated ability to perform in an entrepreneurial setting, working independently across multiple groups, and thriving in a high-pressure and rapidly growingenvironment Preferably MBA in Human Resource