Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.
Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
What you'll be getting up to:
We are looking to hire a Service Desk Lead Engineer to join our global team in Technology. This is a challenging, fast-paced and exciting environment, with plenty of opportunities to influence and grow the technology area.
The Service Desk Lead Engineer will manage, develop, support and grow our Enterprise Service Desk Team while driving consistency, operational excellence, and excellent customer service to its internal customers.
The key values that we strive towards in Technology are:
Ownership
Continuous Improvement Mindset
Trust
Honesty
Key Responsibilities:
Line manage engineers in the team and be responsible for their career development, well-being and performance.
Provide leadership and guidance across the Service Desk team; motivating and driving the team with technical leadership acting as a subject matter expert.
Lead the Service Desk team in ensuring technical assurance in significant projects, for the delivery of quality technical deliverables.
Provide coaching and mentoring to the Service Desk team to improve their skill set and set the benchmark of quality.
Responsible for developing, implementing and continuously improving IT Operations processes concerning Incidents, Problems, Events, Service Requests and Changes.
Measure and drive delivery and quality improvements through the capture and analysis of metrics.
Work with technology teams to produce and maintain standards, guidelines, and pattern catalogue.
Work with Engineering management to drive best practices and techniques.
Participate in post-incident reviews relating to end-user incidents & problems.
Foster a culture of open exchange of ideas, innovation, and continuous improvement.
Be a strong advocate for non-functional requirements such as monitoring, alerting, logging, etc.
Learn from experiences, adopting a continuous improvement mindset.
Accountable for the quality of the implementation and deployment of the team's work.
Required Qualifications:
List of skills we think you need:
Proficient in Service Delivery, Incident Management, Change and Problem Management Process.
Experienced in ITIL methodologies and end-to-end support.
Proficient working experience with communication tools and platforms (e.g., Slack, Statuspage, Skype).
Proficient working experience with event management systems and monitoring tools.
Managerial and leadership skills, able to motivate and lead personal development plans for employees.
Ability to drive change and handle difficult situations.
Ability to demonstrate the value of changes introduced.
Proven communication skills.
Applications in English only please.
Diversity & Inclusion
We embrace diversity and equality seriously. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.
#J-18808-Ljbffr
