Lead Delivery Consultant

In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.
Responsibilities: Monitor client's critical application performance and availabilitySummarize and review performance trends in operations status meetingsAssist client staff in the troubleshooting and root-cause diagnosis of performance issuesMaintain and enhance dashboards and reports to meet requirements of IT and business usersOn-board additional applications for monitoringMentor and train customers on the Dynatrace Platform and Best PracticesProvide services that maintain and grow the adoption of the Dynatrace Platform in customer environmentsProvide regular status updates and project documentation to support efforts at customer engagementsAssist sales team in identifying new opportunities for product and services at customer sitesEnsure health of the client's Dynatrace Platform deployment and update software with any necessary service packsMaintain accurate deployment documentationTravel Requirements Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, in those cases, relocation or working remotely may be required.
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