At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform.
Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.
We strongly believe every colleague brings unique value to our whole.
We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation, and embrace a growth mindset to aim higher every day.
If you're a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you!
Join our team as the Lead & Data Operations Supervisor In this role, you will focus on lead cycle performance and governance and management of master data, and how it can be leveraged to drive more effective demand generation and progression.
You'll oversee the seamless operation of lead assignment process, while collaborating effectively with Demand Operations leadership, Integrated Marketing, and GTM field teams (marketing, sales, partners) to define the demand data strategy and plan, deliver, and report on data quality and data acquisition initiatives.
You will guide a team of Lead & Data Ops Analysts and lead the first-level user support related to Salesforce CRM, data issues, updates, and enrichment, ensuring adherence to agreed SLAs.
Key Responsibilities: Database Management: Develop and implement database strategy to optimize demand generation and progression.
Prioritize initiatives and maintain a roadmap for data management improvements and data acquisition in alignment with sales and marketing strategies.
Define the data acquisition strategy to ensure that desired levels of breadth and quality are achieved.
Work with other functions to develop a broader master data management strategy.
Establish measurement plans for data management.
Communicate data management status, progress, and successes.
Regularly review and clean the database to remove duplicates, correct inaccuracies, and standardize data formats.
Oversee data synchronization tasks with D&B or other relevant sources.
Ensure data compliance with regulations such as GDPR and CCPA.
Lead Management: Oversee the management of the lead queue and ensure leads are allocated according to distribution rules respecting the SLAs.
Support, monitor, and report on lead cycle execution to ensure optimal performance and allocation.
1st Level User Support: Provide first-level user support for lead and database management requests.
Assist with account and contact creation.
Manage database list building and uploads.
Facilitate report creation and dashboard monitoring.
Documentation & Training: Maintain and update documentation standards and templates for lead and database management processes.
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