Job Title - Lead Consultant - Service Asset & Configuration Management
Career Level - E
Leverage technology to impact patients and ultimately save lives.
Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life-changing medicines? If so, AstraZeneca might be the one for you!
ABOUT ASTRAZENECA AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca we're dedicated to being a Great Place to Work.
ABOUT OUR IT TEAM It's a dynamic and results-oriented environment to work in – but that's why we like it. There are countless opportunities to learn and grow, whether that's exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross-functionally and broadly together.
About the role The SACM Solutions Engineer will be responsible for the design, development, implementation and support of AstraZeneca Information Services solutions. This will involve all aspects of planning, analysis, design, development, testing and implementation of solutions, and may involve working closely with third-party suppliers. The role will also be involved in providing recommendations on enhancements, monitoring the performance and support maintenance of deployed solutions. The Solutions Engineer will adhere to the established AstraZeneca lifecycle methodology and practices and will be familiar with applications/infrastructure that their solutions will impact.
ABOUT THE ENTERPRISE TECHNOLOGY SERVICES TEAM
The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.
THIS IS WHAT YOU'LL DO
This role will provide solutions engineering services in support of the SACM function accountabilities including:
Configuration Management:
Develop and implement effective configuration management tools, processes, procedures and governance.
Design solution for establishing and maintaining a Configuration Management Database (CMDB) accurately, and record, track all configuration items (CIs) and their relationships on SNOW.
Data quality, data certification, management information reporting layer.
Data integration between SNOW and various CIs.
Software Asset Management:
Design software management workflows.
Engineer SNOW architecture and design including interface set up for Software asset management life cycle.
Design solutions extensively on SAM PRO and Flexera to establish/manage the software asset lifecycle of a large scale IT estate.
Set up standards for compliance with licensing agreements and track software usage.
Hardware Asset Management:
Design solutions for configuration management of hardware assets.
YOU WILL NEED TO HAVE
Experience:
Essential
Prior experience with SAM PRO and Flexera to establish/manage the software asset lifecycle.
Good expertise in recent versions of ServiceNow implementation and integration.
Proven experience of managing relationships with third-party suppliers.
Minimum 5 years of demonstrable experience in the below areas:
Quality and compliance environment and application of policies, procedures and guidelines. Evidence of designing, shaping and implementing innovative infrastructure solutions and driving any changes. Hands-on experience in Enterprise Management, Monitoring and Asset management Tooling.
Collaboration and Communication:
Work closely with IT teams, vendors, and other stakeholders to gather and update information on configuration items.
Communicate with relevant teams to ensure awareness of configuration management processes and compliance requirements.
Continuous Improvement:
Identify opportunities for process improvements and automation to enhance the efficiency of configuration management.
Stay informed about industry best practices and emerging technologies related to configuration management.
Desirable
Well versed in ITIL V4.0 practices and processes.
Skills and Capabilities:
Essential
Good communication skills supporting joint working with geographically remote colleagues.
Ability to interpret and communicate technical information into business language.
Proven track record of designing, engineering and implementing observability platforms, leveraging Enterprise Management, Monitoring & Security Tooling.
Proven, excellent industry experience and ability to interact effectively and lead technology roadmaps with third parties.
Desirable
Good commercial awareness and understanding of the external market.
Demonstrate initiative, strong customer orientation, and cross-cultural working.
WHY JOIN US?
We're a network of high-reaching self-starters who supply to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions. We're not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it's because we make a significant impact. Everything we do matters.
SO, WHAT'S NEXT?
Are you already envisioning yourself joining our team? Good, because we'd love to hear from you! Click the link to apply and we'll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE?
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/ We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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