NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners, and emerging innovators, we help our clients solve some of the world's most significant technological, business, and societal challenges. With people at the heart of our success,
NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team? The IOC Analyst is a critical part of our future success, and we are looking for absolutely and only the best people out there. The worker supports the technical services and support function under the guidance of technical lead engineers.
Key Responsibilities:Monitor, detect and prevent incidents.Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.Supervise in real time the alarms and specific events occurred on every platform.Attend to consults and claims related to monitoring.Registry and resolution of incidents.Take ownership of customer issues of Tier 1 level and see problems through to resolution.Execute standard changes for customer request fulfilment.Support upper Tiers in the deployment of new solutions.What will make you a good fit for the role?Personal Skills:Excellent phone and communication (written and oral) skills.Committed to providing quality service & results, ready to make a positive difference.Proactive and stress resistant.Ability to take decisions quickly and efficiently.Ability to prioritize effectively and work with a sense of urgency.Ability to work independently with a significant attention to detail.Ability to work well in an International team environment.Team spirit.Customer and service oriented.Drive and energy to achieve desired results.Logical and methodical problem-solving.Passionate about IT Technology.Technical Skills and Education:Will be valued: Routers, Switches, Linux, Unix, Windows, Apache, Microsoft IIS, Tomcat, MySQL, Oracle, Troubleshooting, problem solving, and analytical skills.Education: Technical Degree.Language Skills:Written and spoken English (fluent/native).Written and spoken Spanish (fluent/native).Here is a sample of what we have to offer for full-time permanent employees:Competitive rewards package which includes bonus for performance and annual salary review.Private medical insurance (CIGNA).Pension plan after 13 months in the company.Flexible compensation (transport, lunch, nursery).Discounts on gym and benefits club.Learning programs which include paid certifications and courses.English lessons available, if required by role.
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