.Job Description: Delivery Manager, R&C; Managed Services Position Title: Delivery Manager, R&C; Managed Services Reports to: Manager, R&C; Managed Services When you join Dow Jones you become part of one of the most dynamic news and information companies in the world.
This position is part of DJ's Data Strategy Group, which collects and integrates proprietary data and third-party licensed content, processing more than 500,000 articles a day from more than 33,000 news and business sources in 26 languages.
Data Strategy also provides equity exchange data from 43 countries and creates content on markets, companies, and people to help users identify business opportunities and manage risk.
Job Summary: The position sits within the R&C; Managed Services group,a team that offers screening and remediation services to our clients globally.
We screen individuals and entities against Dow Jones Risk and Compliance content and/or Factiva negative news.
The Delivery Manager, R&C; Managed Services prepares, executes, and delivers screening and remediation projects to our clients and acts as a point of contact for Sales and our clients based in APAC, EMEA, and AMER.
You will work with project teams based in Europe and the US which requires you to collaborate with different parties across different time zones.
This role requires a high level of ownership and independence, critical and creative thinking, and excellent organizing and communication skills.
You Will: Be a key representative of the R&C; Managed Services team in dealings with clients, particularly strategic clients, working with partners in Sales and Product.
Provide quotes and assist with RFPs, SOW, and any contractual documents.
Liaise independently with Sales and Clients to obtain and clarify project requirements.
Communicate regularly with Sales and Clients to gather feedback and arrange necessary actions/follow-ups if needed.
Ensure that clients receive clear, responsive communication to queries relating to the Dow Jones screening, reviewing, and proofing process and its content across the regions; and that requests from clients and potential clients are dealt with effectively, consistently, and timely.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives and agreed timelines, as well as overseeing the entire screening life cycle of the project.
Responsible for planning resources for screening projects and for any large ad hoc projects together with the Manager, R&C; Managed Services.
Together with the Manager, R&C; Managed Services, work with Product for assessing product enhancements based on internal or client feedback.
Review end-to-end processes to identify opportunities for improvement and automation.
You Have: Excellent English verbal and written communication skills