Company Description: ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the list of FORTUNE World's Most Admired Companies. We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Job Description: The Team: Come join the Training, Alliance-enablement, Certification Organization (TACO), part of the Customer & Partner Group, and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will scale the ServiceNow market of talent with a robust and strategic Partner Enablement plan by educating, guiding and equipping the partner individuals to be quality, capable, and ServiceNow ready.
The Role: The Partner Enablement Operations Director will be a critical member of the Partner Enablement leadership team - comprised of Partner Enablement Strategy, Regional Enablement, Partner Enablement Offerings, Partner Enablement Adoption, Technology Partnership Enablement, and Partner Enablement Operations & Strategic Initiatives. He or she will be instrumental in driving operational reporting excellence, strategic business insights, uplifting areas of opportunity and global capacity modeling. Reporting to the Vice President, Partner Enablement, this individual will bring global leadership and an entrepreneurial nature to the way we approach and solve partner enablement and subsequent growth of our market of talent in an extremely fast paced organization.
Responsibilities: This role requires a seasoned and well-rounded individual who has excellent organizational and interpersonal skills, analytics experience, and proven stakeholder engagement and management. Excellent project management, technical skills and broad execution capabilities will be required. In this role he or she will be responsible for:
Develop capacity strategy and models for current and future state, engage and enable the regional enablement to execute and support their stakeholders on meeting the capacity targets annually. In collaboration with the regional enablement team, support all communications aspects of the capacity model roll-out and dashboarding.Lead and drive operational aspects of Partner Enablement (PE), including global budget management, operational dashboards, business analysis, functional and strategic insights.Work directly with the PE leadership team to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.Staying highly connected in our matrixed organization through allyship and stakeholder buy-in / awareness.Monitoring and prioritizing areas of improvement for best practice implementation and operational excellence across entire function.Drive consistent communication of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the PE function.Help support and lead purpose and culture of team and company. Qualifications: To be successful in this role you have:
10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes.Proven analytics and modeling experience for global partner skills and capabilities.Superb leadership and influencing skills; ability to work collaboratively and cross-functionally.Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups.Passion for and demonstrated success understanding and fulfilling internal or external partner needs; problem-solver, entrepreneurial mindset.Sharp business judgment, ability to see "big picture" and to prioritize.Executive presence, strong verbal and written communication.Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic global environment and influence people in a heavily matrixed organization.High energy, strong work ethic, and disciplined execution skills.Passion for enabling partner individuals and organizations, and the ServiceNow Community.Bachelor's degree or equivalent is required. Additional Information: ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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