About Four Seasons: Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes.
The hotel was originally opened in 1929 within an expansive private estate.
Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.
Key Responsibilities: Oversee daily operations in the laundry department, ensuring high standards of cleanliness and guest satisfaction.
Supervise laundry staff, providing training, support, and performance evaluations.
Conduct regular inspections of the laundry area and processed linens to ensure adherence to quality standards.
Address guest inquiries and concerns promptly, ensuring timely resolution of issues.
Collaborate with other departments to coordinate guest services and maintain smooth operations.
Our Ideal Laundry Supervisor candidate will have: Experience in Hospitality: Previous experience in a supervisory or managerial role within a hotel or hospitality environment, specifically in laundry or operations.
Strong Leadership Skills: Proven ability to lead, motivate, and manage a team effectively, fostering a positive work environment and ensuring high performance.
Attention to Detail: Exceptional attention to detail in inspecting processed linens and the laundry area to ensure cleanliness and adherence to hotel standards.
Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with team members, guests, and other departments.
Customer Service Orientation: A strong focus on guest satisfaction and the ability to address guest inquiries or complaints promptly and professionally.
Problem-Solving Abilities: Competence in identifying issues quickly and implementing effective solutions to maintain operational efficiency.
Time Management Skills: Ability to prioritize tasks and manage time effectively to meet deadlines, especially during peak hours.
Knowledge of Laundry Standards: Familiarity with laundry techniques, equipment, and safety protocols relevant to the hospitality industry.
Training and Development Skills: Experience in training and mentoring new staff on operational procedures, standards, and best practices in laundry.
Flexibility and Adaptability: Willingness to adapt to changing priorities and operational demands in a fast-paced environment.
Organizational Skills: Strong organizational skills to manage schedules, inventory, and supplies efficiently.
Team Collaboration: Ability to work collaboratively with other departments, such as front office and maintenance, to enhance guest experiences and operational flow.
Safety Awareness: Understanding of health and safety regulations related to laundry areas and guest areas, ensuring compliance and safety for both staff and guests.
Conflict Resolution Skills: Ability to handle conflicts and difficult situations with diplomacy and professionalism, ensuring a harmonious work environment.
Positive Attitude: A positive and proactive approach to work, inspiring and encouraging team members to maintain high standards of service and cleanliness.
Work Experience: 2 YearsDegree: Professional / TechnicianLanguages: Spanish / EnglishLanguage Ability: HighLanguage Proficiency: FluentTime: Full TimePosition Worker Type: Seasonal Must have a valid work permit for Spain.
What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals #J-18808-Ljbffr