This role is crucial for enhancing our service support and strategic operations across the LATAM region within the IVD sector. Reporting to the Vice President of LATAM, this position will spearhead initiatives to integrate new technologies and digital solutions, aiming to enhance business growth and streamline service function.
Key Accountabilities Strategy Implementation: Develop and apply service strategies that meet the specific needs of the LATAM market, using new and digital tools to improve how we deliver services.Leadership and Teamwork: Work with the VP of LATAM, regional managers, and commercial teams to ensure service strategies are integrated with wider business goals. Support local service teams by providing them the tools and guidance they need to excel.Innovation and Analysis: Keep up with market trends and customer feedback to find new service opportunities. Use data to improve customer satisfaction and streamline operations.Relationship Building: Build and maintain strong relationships with key customers and stakeholders, and be the go-to person for service issues.Cross-functional Coordination: Ensure smooth cooperation between our global commercial teams and service units to maintain high standards across all regions.Networking/Key relationships
This position is strategic and should be a point of contact with different Key Audiences:
Latin America VPRegional GMsCommercial Teams (internal and external: Distributors and Key People inside distributors)Marketing TeamsOperations TeamsMinimum Knowledge & Experience required for the position Bachelor's degree in a relevant field (Engineering, Business Administration, or similar).Advanced degree preferred.Extensive experience and proven track record of success in service management within the medical device or IVD industry.Fluent in English, Spanish, and Portuguese.Skills & Capabilities: Skilled in using digital technology and modern methods in business.Excellent leadership skills and ability to manage diverse teams.Strong understanding of service operations, customer support processes, and commercial strategies within the medical device industry.Excellent leadership and communication skills, with the ability to influence and collaborate effectively with diverse teams and stakeholders.Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions to drive continuous improvement.Experience working in cross-cultural environments and managing teams across multiple locations.Travel requirements:
Must be available to travel (> 50% of the time) and must have a U.S. visa. Having a European or American passport is a plus.
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