.We are currently looking for a Language Travel Consultant for our Sweish market, based in Barcelona.LTC responsibilitiesAchieves sales objectives by:- Identifying customer needs through effective questioning and selecting appropriateproducts- Using product knowledge to identify sales opportunities and match right product toclients' requirements- Offering clients, the product corresponding to client's needs and expectations- Preparing personalized quotations by email, mail, over the telephone in face to facemeetings and through the various social medias used by ESL- Maximizing all sales opportunities through customer interaction- Providing clients with assistance on visa requirements, travel arrangements andregulations, insurances obligations etc.- Assisting clients throughout all the steps of the sales process until the taking over ofthe CC.Assures quality of service offered to clients corresponds to ESL quality standards by:- Applying ESL's sales processes- Handling daily dispatched workload following ESL deadlines policies- Processing clients following ESL deadlines policies- Offering clients customized consultancy including all information as per ESL policies- Providing clients, a professional service that exceeds their expectations- Identifying customer needs through effective questioning and selectingappropriate products- Following-up clients as per ESL deadlines policies- Processing complete booking information to CC as per ESL internal policies- Maintains and expands customer base by building and maintaining rapport withcustomers and identifying new customer opportunities- Maintains professional and technical knowledge by participating in educationalopportunities; reading professional publications; establishing and maintainingpersonal networks- Contributes to the implementation of the Marketing actions in the office's area- Assures effective communication with client, partners, other departments and direct manager- Adheres to all company policies, procedures and business ethics codes- Protects organization's value by keeping information confidential- Special projects as assignedCustomer Care responsibilities- Processing bookings- Managing customers' files- Assisting customers before, during and after their stay- Invoicing courses, collecting invoices and ensuring receipt of payment- Dealing with problems and special requests, if problem cannot be solved alone, referring to the CC Manager- Providing personalised advice to each customer, including detailed information regarding every step of the language course- Knowing the products and services offered by ESL perfectly- Being available for the department, the CC manager(s) and other employees- Assisting with any special projects or various administrative tasks as assigned- Organising and planning their own workYour professional skills:· You must have previous experience in a sales position, ideally in a travel agency.· You possess interpersonal and communication skills