Company DescriptionESL Languages is the leading European study abroad agency.
We have been organising language courses abroad throughout the world since 1996.
Our presence is international, with more than 35 sales offices across Europe.
Beyond linguistic, cultural and geographical borders, more than 25 thousand students every year make the choice to book with ESL and make their goal of learning a language and discovering the world a reality.
ESL received many industry accolades over the years.
We entered into the eternal Hall of Fame as Best European Study Abroad Agency in Europe in 2016 after winning 5 times in 6 consecutive years.
This prestigious ST award is based on the votes of thousands of language schools around the world and rewards the quality counseling and high service provided by all of the ESL staff.
In 2019, ESL became part of the Kaplan Languages Group, one of the largest global chains of English language schools.
ESL continues to work as an independent agency within the KLG group.
Job DescriptionWe are currently looking for a Language Travel Consultant for our Dutch market, based in Barcelona.
LTC responsibilities Achieves sales objectives by:
Identifying customer needs through effective questioning and selecting appropriate productsUsing product knowledge to identify sales opportunities and match right product to clients' requirementsOffering clients the product corresponding to client's needs and expectationsPreparing personalized quotations by email, mail, over the telephone, in face-to-face meetings, and through the various social media used by ESLMaximizing all sales opportunities through customer interactionProviding clients with assistance on visa requirements, travel arrangements, regulations, and insurance obligationsAssisting clients throughout all the steps of the sales process until the taking over of the CC.Assures quality of service offered to clients corresponds to ESL quality standards by:
Applying ESL's sales processesHandling daily dispatched workload following ESL deadlines policiesProcessing clients following ESL deadlines policiesOffering clients customized consultancy including all information as per ESL policiesProviding clients a professional service that exceeds their expectationsFollowing-up clients as per ESL deadlines policiesProcessing complete booking information to CC as per ESL internal policiesMaintaining and expanding customer base by building and maintaining rapport with customers and identifying new customer opportunitiesMaintaining professional and technical knowledge by participating in educational opportunities, reading professional publications, and establishing and maintaining personal networksContributing to the implementation of the Marketing actions in the office's areaAssuring effective communication with clients, partners, other departments, and direct managerAdhering to all company policies, procedures, and business ethics codesProtecting organization's value by keeping information confidentialSpecial projects as assignedCustomer Care responsibilities Processing bookingsManaging customers' filesAssisting customers before, during, and after their stayInvoicing courses, collecting invoices, and ensuring receipt of paymentDealing with problems and special requests; if the problem cannot be solved alone, referring to the CC ManagerProviding personalised advice to each customer, including detailed information regarding every step of the language courseKnowing the products and services offered by ESL perfectlyBeing available for the department, the CC manager(s), and other employeesAssisting with any special projects or various administrative tasks as assignedOrganising and planning their own workQualificationsYour professional skills: You must have previous experience in a sales position, ideally in a travel agency.You possess interpersonal and communication skills.You are able to work in an autonomous and organized manner, with a high sense of responsibility.You are a Dutch speaker (C1/C2) and have a very good level of English (at least level C1); any other language is a bonus.Your personal skills: You have a sense of contact and communication.You are available and flexible, with a good team spirit.You possess a good knowledge of geography.You have experience and a taste for travelling.Additional InformationWhat we offer you:
Creative and rewarding workTicket restaurantDiscount on private medical insuranceHalf day off on your birthdayUnlimited tea & coffeeFree breakfast on Mondays, Free Fruits on Thursdays!A stimulating and dynamic work environmentFree languages courses abroadContract: Permanent contract
Activity rate: 100%
Salary: Gross salary + cheque gourmet card + bonus
Place of work: Barcelona, Spain
Start date: ASAP
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