We are looking for an empathetic and problem-solving new member to join our Landlord Support Team.TasksHow you are part of our success story:You are the first line of contact for our suppliers answering all the questions and taking care of their account-related requests- You support key account management in organizational, administrative and operational day-to-day business- You take responsibility for the requests of Key Account Managers and external partners- You take over the communication between the different departments in order to solve the requests of the landlords quickly and efficiently- You will report directly to the Head of Global Supply Sales and will be surrounded by senior experts in the industryRequirementsWhat you need to convince us:- You are business fluent in English and Spanish- Independence, strong communication skills and willingness to take on responsibility are your distinguishing features- You keep a cool head even in stressful situations and have the necessary sensitivity to find a solution for every problem- Ideally, you have professional experience in customer service or a similar positionBenefitsWhat you can expect from your Homelike journey:Work-Life-Balance- Flexible Working: Choose your work arrangement and work either entirely remotely or from our modern office hubs (currently in Cologne and London).- Trust Working Hours: Structure your day based on your team and individual preferences.- Additional Day Off: Make use of an extra day off for life events such as marriage or moving houses.Learning & Development- Homelike Academy: Develop new skills by participating in monthly internal training academies moderated by Homelike ´s experts.- 360° Feedback: Receive regular and/or holistic feedback from your manager, peers and stakeholders for your professional growth.- Team Shadows: Gain interesting insights and exposure by shadowing different departments.- Exclusive Top Talent Program: Become part of the top talent program with exclusive personal development access to accelerate your growth career progression within Homelike.- External Guest Speakers: Broaden your perspectives and network with industry experts, or influential individuals from outside the company.Modern Culture- Global Talent Team: Join a diverse global team with 20+ nationalities based in 7 countries around the globe.- Entrepreneurial Empowerment: Contribute your ideas and make a substantial impact on the product and the company's success.- Agile Mindset: Be part of tech-driven solutions and a flexible way of thinking that enables people to react quickly and adapt to changing situations.- Company & Team Events: Enjoy monthly after-work gatherings in Cologne/London, remote team activities and bigger company events, fostering team belongingness and connection.- Talent Engagement: Get involved in different learning groups or guilds to strengthen relationships outside the work setting.
