.We're Tech Data a TD SYNNEX company, a leading IT distributor and solutions aggregator for the IT ecosystem. We're 22,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we're a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we're committed to being a diverse, inclusive employer of choice and a good corporate citizen.Job Purpose: A Product Manager in Digital Commerce is responsible for setting the vision and direction of a team for the next 1-2 years, managing the roadmap and technical team sprint planning, reporting out on the business results to the senior leadership, and working across a myriad of regional and cross-organizational stakeholders to support sustained growth rate and enable rapid innovation in the programs. He or she is uncompromising in the delivery of high quality, scalable, and innovative solutions. They will have prior product management skills; not only in terms of process, but also in terms of communication skills and organizational agility. He or she is a motivated self-starter that can work independently in a fast-paced, ambiguous environment with limited supervision. They must be a fast learner, who can quickly absorb the nuances of Tech Data's complex B2B offerings as well as the behavior of Tech Data's internal systems. He or she will be analytical in their decision making, with the demonstrated ability to drive issues to completion and have a passion for supplying their clients with data.This position involves regular communication with senior management on status, risks and strategy. Excellent listening, writing skills and technical competency are essential.Responsibilities:Organize Regional Stakeholders (Customer-Business-IT Engagement, Executive Steering Committee) (10%)Identify Opportunities (Industry Research, Competitive Analysis) (10%)Build Product Strategy & Roadmap (3-Year Strategy, 4-Quarter Roadmap, 3-Month Backlog) (15%)Develop Business Case ROI (10%)Establish and Measure KPIs (Revenue, Margin, Orders, CSAT, NPS, Customer Visits, Accounts) (10%)Define Product Requirements (Personas, Customer Journey Maps, Customer Flow Diagrams, User Stories) (15%)Coordinate Design of Customer Experience (UX Visual Design, Concept and Usability Testing) (10%)Manage Product Testing (Business and IT Quality Assurance, Show-n-Tell, Demos, Release Readiness) (10%)Assist Business Rollout (Business Training, Sales Support) (10%)Knowledge, Skills and Experience:3 to 5 Years of relevant work experience.Bachelor's Degree with Computer Science or Engineering or Information Systems field of study required
