[L812] | German Speaking Customer Representative

Description
If you have a natural interest and passion for sports and outdoor activities, this is the job for you.
We are interested in people with a free and sports-oriented spirit and a strong professional customer service mindset.
All applicants should possess an interest in providing excellent customer service, an optimistic mindset, and the ability to work in a team atmosphere.
Responsibilities Contact Management:
- Provide first-class customer satisfaction at all times by taking necessary steps to assist and support our customers.
- Update tickets in accordance with proper logging procedures.
- Ensure correct presentation of the client's corporate and brand images in all interactions.Knowledge Management:
- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
- Provide proactive feedback to team leaders regarding new solutions, potential escalations, or service issues in order to proactively find solutions in cooperation with the company if not within WEBHELP guidelines.
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.We offer
- Full-time and permanent contract
- Salary: 16.732,21 euros gross/year + up to 3600 euros gross/year in bonus
- Schedule: Monday-Friday, from 09:00 to 18:00
- Internal Development Program
Requirements
- German native level speaker
- Fluent English
- Self-motivated
- Team player
- Active listening skills
- Supportive person
- Outgoing and open-minded

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