.Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Customer Payments AnalystEbury Malaga - 4 days in the office & 1 day working from homeDepartment: Operations - Customer PaymentsResponsibilitiesInstruction and verification of client payments, in accordance with internal processes and in line with internal SLAs.Completion and verification of payment beneficiaries, in accordance with internal processes.Complete allocated tasks with focus, and in a timely manner.Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed.Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAs.Investigate non-received, short or returned payments, and process or escalate as required, in line with internal processes.Process payment returns and rejections, in line with internal processes.Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI.Reconciliation of client funds and outbound payments sent and received across Ebury's network of bank accounts, across all back office systems, in accordance with internal processes.Investigation of unallocated and/or non-received funds, and rejection or escalation as required.Funding client trades, where manual funding is required.Verification of remitter bank account data.Assign currency accounts to clients as requested, and in accordance with internal guidelines.RequirementsSolid understanding of different payment clearing schemes in the different jurisdictions in which Ebury operates.At least 1+ years of relevant experience in Fintech / International Payments or similar.Good knowledge of SWIFT in a cross-border payments context, including MT103 message types.Basic understanding of FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward.Proactive, with the ability to work within strict time-frames and under pressure.Diligent, with good attention to detail.Effective research skills with an ability to find solutions independently.Good communication skills, both written and verbal.Co-operative, and comfortable working in a team environment.Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures.Motivated, with a desire to make Ebury a success.About UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be