INTRODUCTION
Founded in 1856 by Thomas Confidential, we are a global luxury brand with a distinctly British attitude. We operate an extensive network of both owned and franchised stores across EMEIA, Asia Pacific, and the Americas. As digital pioneers, innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
JOB PURPOSE
To meet and strive to exceed individual and store sales goals while executing key strategies of retail-led growth, leveraging the franchise, operational excellence, and all department category development; embracing and following on a daily basis the Confidential experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clients.
RESPONSIBILITIES Sales and Service:
Embrace the Confidential experience and follow training guidelines and standards to reflect luxury brand standards and image. Consistently meet individual sales goals while exhibiting the Confidential behaviors. Provide excellent customer service skills, great selling skills, and exhibit motivation to succeed. Demonstrate superior interpersonal and communication skills.Cultivate:
Build customer loyalty through active client development and follow-through. Maintain an up-to-date and detailed client book.Visual Standards:
Follow company policies, procedures, and use visual techniques to maintain visual standards according to guidelines. Maintain the selling floor by ensuring the following: Understand and execute monthly floorsets; place and/or hang back items as you work; replenish merchandise after selling; fold and place merchandise on the correct hanger, tissue paper, etc.; place tickets inside the item and not visible to the customer.Floor Presence and Maintenance:
At the beginning of the shift, arrive on the selling floor ready and ensure the floor is ready for customers. At the end of the shift, ensure the selling floor is replenished and ready for the next day. Be active and busy on the floor throughout the day; ensure to place and/or hang back items as you work and replenish merchandise after selling; ensure clean-up and maintenance of fitting rooms.Back of The House Support:
Assist in the markdown process, bi-annual inventory process, participation and achievement of pre-sale goals, participate in store contests, assist in stock room maintenance and keep it organized. Responsible for stock pulled; all stock must be put away in an orderly fashion.PERSONAL PROFILE:
Willing to work in and promote a team-oriented environment. Excellent interpersonal skills required to ensure effective communication with all management and staff. Consistently show a positive attitude and take responsibility for own actions. Must be results-driven and flexible to change. Relevant interest in Fashion / Design. Advanced knowledge of POS and store systems. A minimum of 1 year of sales experience, preferably in a luxury retail environment. Proven experience in driving sales and meeting sales targets. Excellent customer service level. Strong clienteling background.
FOOTER
Posting Notes: Not applicable Madrid RETAIL OFFLINE OUTLET n/a
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