Digital Workplace Expert
Barcelona, Spain
About the job
Ready to push the limits of what's possible? Join Sanofi CHC in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
Our team is engaged in designing, delivering, and supporting Digital Tech Services for all CHC worldwide. We deliver our solutions in a highly competitive market answering FMCH needs and sometimes supporting regulated environments (GxP, SoX, and other regional or local regulations). Our team operates in an international context, serving all markets in most of the countries around the world.
Digital Technology & Architecture
The organization encompasses the following capabilities: Integration, Enterprise Architecture, Operations, Cloud engineering, Platform Engineering (e.g., DevOps & related framework), Enabling Platforms (ServiceNow, Observability, Chatbots, RPA, …), Digital Workplace, and more "classical" infrastructures (hosting, network, servers, …). As a target, Digital Workplace corresponds to the following capabilities & tooling: Productivity & Collaboration suite (Microsoft 365, with Office suite, Teams, Email, …), Videoconferencing (Zoom, Teams) & space booking (Logitech), Devices & Mobility (Windows, Mac, Workstation as a Service, mobile phones & tablets, device imaging & software deployment, Intune), Digital Signage & IP-TV, Telephony (VoIP, Teams or fixed), Secure Printing & Scanning services, Application store for applications deployed on or accessible from end users' laptops requiring either a license or a local setup, Ideation tools (Miro, BrightIdea, Klaxoon, …). As of today, these services are managed by Sanofi and CHC organization is "consuming" them.
Key Responsibilities
As a Digital Workplace expert, you will report to the Digital Workplace Lead, overseeing all of these capabilities from a product perspective (i.e., evolutions, roadmap, demand management, user education, corrective & preventive maintenance, build & run budget, …) whether they are owned directly by CHC or managed by Sanofi. At first, the main objective is to control the landscape of CHC and build the strategy to move to full autonomy. The main capabilities to tackle will be M365, videoconferencing, and devices. You'll be progressively product owner of one or more of these Digital Workplace products.
Product inventory & lifecycleCreate & maintain a clear cartography of CHC end-user devicesCreate & maintain a clear cartography of CHC usage & implementations of these products (e.g., licenses, Zoom-equipped rooms, Digital Signage & IP-TV devices, managed by Sanofi or CHC, …)Contribute to products lifecycle and building strategies (roadmaps, evolutions, CHC target landscape), especially to move from current Sanofi-operated model to CHC targetEnsure close relationships with products' vendors to get necessary expertise on their productsEnsure solutions architectures, processes, and support models are correctly documented, especially in application referential (ServiceNow APM & CMDB)Apply strong change management process (release management, approvals, major issue, outage, new features communication, …)Contribute to budget required to manage products (new releases, licenses, run costs, …) and to ensure value maximization (e.g., fit-for-purpose licenses, streamline support partners, …), especially from "shared with Sanofi" to "fully autonomous"Propose trainings for end-users to maximize usage of key products and communicate regularly on their usages (e.g., new features, how-to, …)Propose adoption measurements to promote maximum usage of products' capabilitiesPropose automation, using scripting or configuration management tools (e.g., delivery of WaaS or computers)Through problem-solving approach and in partnership with Operations team, contribute to root cause analysis and conduct post-incident reviews to identify areas for improvementManage products' roadmaps to maximize reliability and fit-for-purpose capabilitiesWork closely with security teams to ensure compliance and address vulnerabilities (e.g., integrate security features in product's roadmap)Partnering with Digital Quality representatives, ensure alignment with regulations (GxP, SOX, …) and contribute to provide necessary documentation & answers to audits as requiredDeliver evolutions & projects related to Digital Workplace scope, or oversee them if managed through Sanofi stakeholdersContribute to CHC real estate projects to bring Digital Workplace design & delivery of solutionsAbout you Technical background required:
Bachelor's degree in computer science, Information Technology, or related field, with various proven experiences in international context across global organizations. Proven experience in owning key Digital Workplace products, especially their initial setup, like M365, Videoconferencing, or devices. Proficiency in Digital Workplace products & vendors eco-system, with deeper technical knowledge on some of them, especially what CHC will need to tackle more rapidly (M365, videoconferencing (Zoom, Teams), and devices).
Soft skills required:
Proven experience working in global virtual teams and international matrix environment. Ability to take the lead & ownership (e.g., to find a solution, propose new ideas and execute them, …), even in unclear situations. Good verbal, written and interpersonal communication skills, with ability to talk to end-users and adapt "tech" language to various audiences. Curious, open-minded, "out of the box" thinking. Agile and continuous improvement mindset, with critical-thinking and root-cause analysis paradigms. Fluent in English.
Why Choose us?
Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare.
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