Company Description: We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology-driven solutions in the area of Business Process Outsourcing, which makes us unique in the Bosch world. We work with leading companies from the automotive, travel, tourism, building, and telecommunications sectors across the world as well as other Bosch units. So besides having external clients, we also work for the Bosch Group itself, helping colleagues and divisions in other areas. As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it.
We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them, we managed ongoing product maintenance or the emergency and monitoring call center.
Job Description: Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment. You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps. In this role, you will utilize your language skills in French to provide outstanding customer service and support.
Key Languages: C1 or full fluency in English. Training is in English.
Main Responsibilities: Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner. This is done in Polish and English languages.Provide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner.Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service. You will strive to provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care.You bring the passion, and we'll give you the training: This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures.
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