L2 Support Engineer (Azure) Madrid Hybrid

We are looking L2 Support Engineer (Azure) Are you ready to elevate your career in Technical Support? We're actively seeking a dynamic L2 Support Engineer to become a vital part of our expanding for one of our clients their Global Support organization. The responsibilities of this role are multifaceted and vital to our success. You will: - Handle technical escalations and resolve issues passed on from L1 support. - Communicate directly with customers, providing clear and concise updates during case resolution. - Become a product expert and stay current with new features. - Assist customers through onboarding, implementation, production phases, and deployments. - Collaborate closely with L3 Engineers, adhering to our predefined escalation flows. - Maintain extensive documentation to aid other support teams and decrease future escalations. - Participate in our global On Call rotation. - Meet strict KPIs and SLAs to ensure top-notch service delivery. To excel in this role, you should have a minimum of 2 years in a Technical Support organisation, with experience in a SysAdmin role in a Linux environment and networking. Analytical and troubleshooting skills are crucial, as is familiarity with Kubernetes administration (Azure AKS, RedHat OCP). Experience with SQL databases and version-control tools like GIT/BitBucket is advantageous. Being business-oriented, a team player, and fluent in English are also key to success in this role. If this sounds like you, let's connect and discuss how you can be a part of that innovative team TechJobs SupportEngineer CareerOpportunity Montreal Associates is acting as an Employment Agency in relation to this vacancy.