L2 It Onsite Technician

Provide Level 2 Deskside support at one of our clients location.
18 months of IT experience (or equivalent)Good experience in End User device hardware and softwareGood experience of supporting devices such as Printers and Meeting Room equipmentExperience in OS, Apps and H/W installation and troubleshooting depending on project productsSolid knowledge of English (B2 level)Your TasksAs a Hemmersbach Technician you make the end users at renowned companies happy every day thanks to your friendly and competent demeanour. Direct customer contact with various requirements within the scope of 2nd quite neatly describe the position you would like to have:


Install, upgrade, support and troubleshoot Windows and any other authorized desktop software / applicationsInstall, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devicesProvide onsite hand and eye support to our customers' SME's towards Install, upgrade, support and troubleshooting of devices in Network and Compute environmentTo assist users with any logged IT related incident when called uponTo take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessaryBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
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