Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions - and our methods for creating them - help connect and secure the world.
Our powerful culture has led to us being independently recognized on Fortune 100's Best Companies List and we are "Great Place to Work" Certified. We're driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.
At Keysight, Inclusion & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.
JOIN OUR TALENT POOLBe the first to be contacted upon our next vacancy for: Customer Service Representative (French, German, Italian, Swedish, Finnish, Native English - NO Spanish required)
Who are we looking for?We are looking for a passionate, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona! This is a complex role for which we will train you thoroughly in our internal processes around incoming orders and how to manage them through to delivery and billing. You need to be organized, communicative and able to interact with different stakeholders.
What will you be doing?Managing customer service requests such as end-to-end order status management, for example:
Order creation based on input from client and field sales representative.Tracking of repair/calibration requests.Manage product changes or returns.Monitor end-to-end order process status and ensure closure.Resolve questions around invoicing requirements, contract issues/administration or lease administration.Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests. Determining and developing new or improved approaches to processes or tasks.
What we offerCompetitive salary based on experience.Full benefits package with lunch vouchers, private health insurance, gym, childcare benefits, stock purchase plan and more!Flexible working hours, 24 days of annual vacation.Individual training curriculum and development opportunities.A collaborative environment and strong company culture of achieving excellence.Job QualificationsTo be successful in this position, you bring the following with you:
Fluent English PLUS one of the following at native speaker level: German, French, Dutch, Italian, Swedish, Finnish.Minimum of 2 years relevant experience in a complex, fast-paced customer service environment.Positive, can-do attitude to ensure customer satisfaction and to go "above and beyond."Effective communication skills for client handling and internal stakeholders.Good time management and organizational skills.Detail and process oriented to ensure quality and operational excellence.Proactively resolve complex issues with the best interest of customers and Keysight in mind.Positively manage stress that is typical in a customer service environment.Resident in the Barcelona metropolitan area, NIE and Social security number.Job FunctionCustomer Service
BusinessKEF HR
Employment ProgramRegular
Duration (temp position only)Not Applicable
Relocation BenefitsNo
ShiftDay Job
ScheduleFull Time (F)
Travel RequiredNone
Staffing RecruiterIrene Valero Pizarro
EMEA : Spain : Catalonia : Barcelona
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