Job Description - Banquet Supervisor (HOT0AVYL)
Job Number: HOT0AVYL
Work Locations: Hilton Madrid AirportAvenida de la Hispanidad 2-4Madrid 28042
A Banquet Supervisor is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Banquet Supervisor, you will be responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:
Supervise food and beverage service throughout banquet functions to ensure quality service and product quality.
Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
Greet and welcome client representatives and guests, responding to requests in a timely, friendly and efficient manner.
Participate in and lead department meetings.
Process banquet checks accurately and efficiently for payment.
Ensure guest satisfaction throughout the meal service.
Troubleshoot and resolve any issues that may occur during events.
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
What are we looking for?
A Banquet Supervisor at Hilton is always working on behalf of our guests and clients and as a team with your coworkers. To fulfill this role successfully you need to have the attitude, behaviour, skills, and the following values:
Administration and organization skills.
Know how to listen to suggestions and critics.
Be committed to delivering high standard customer service.
Strong ability to prioritize and manage multiple tasks in a fast-paced setting.
Take initiative.
Teamwork.
Ability to lead people.
Excellent communication skills in both Spanish and English.
It will be advantageous in this position if you demonstrate the following skills and differentials:
Experience in hotel.
Experience in similar function.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Diversity, Equity & Inclusion is at the core of who we are.
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