KYC Onboarding Team Lead – Banking Operations - Zinia Location: Madrid Time Type: Full time Posted on: 30+ Days Ago Job Requisition ID: Req1341580 KYC Onboarding Team Lead – Banking Operations - Zinia Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards and buy-now-pay-later with a solid expansion across different countries with global leading merchants. Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans. Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app. Mission and Responsibilities: The KYC Onboarding Team Leader will oversee a small team of KYC analysts, ensuring efficient and compliant onboarding of new clients. This role requires a strong grasp of regulatory requirements and excellent leadership skills. The main tasks of this position will be the following: Prepare reports on KYC activities and performance metrics. Management and resolution of tickets with merchants that must be resolved in accordance with the SLAs established to ensure the quality of the service. Manage and mentor a small team of KYC Analysts. Coordinate different areas involved in the onboarding process (IT, Risk, Compliance, etc). Oversee the KYC onboarding process, ensuring compliance with regulations. Stay updated on regulatory changes and best practices, identifying and escalating potential compliance issues. Support to the Processes and Technology area in the implementation of a new BNPL solution. Work on the BAU of the operation, ensuring the control and management of the BNPL life cycle. To be successful in the role you must have: Bachelor's degree in Finance, Business Administration, or related field. Minimum of 2 years in KYC, AML, or compliance roles. Required advanced English; knowledge of German and Dutch would be an asset. Strong knowledge of KYC and AML regulations, software, and tools. Excellent leadership, communication, and analytical skills. What do we offer? Joining a dynamic and agile company undergoing international expansion. Working in start-up mode with the support of the Santander Group. Competitive remuneration and attractive benefits package. Possibility of growth within the company and the Group. Collaborating on international projects in different countries. Excellent work environment, social clubs, and frequent events. Would you like to grow with us? Join our team! Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.
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