.You Lead the Way.We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success.Together, we'll win as a team,striving to uphold our powerful backing promise to provide the world's best customer experience every day.And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.Join Team Amex and let's lead the way together.Service: Go above and beyond at a company that sets the standard for customer-first service.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.As the face of the company, you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs.And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.Find your place in service on #TeamAmex.How will you make an impact in this role?Responsible for processing new account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems.Deliver world-class customer service, whilst responding to customers' inquiries and problems on inbound, outbound calls, emails, and system processing.Support customers through the application journey as well as processing and analyzing the applications.Complete anti-money laundering and risk verifications on new account applications.Build meaningful relationships with our customers by offering custom solutions and negotiating a positive outcome for the customer and American Express.Meet and exceed quality goals, compliance regulations, and productivity targets.Navigate a computerized data entry system or other relevant applications.Uphold the Data Protection and Privacy Act for our customers.Update systems accurately and efficiently.Identify process gaps and raise issues to leadership.Re-prioritize to adapt to the ever-changing environment.Be a team player and solution-oriented.Minimum Qualifications:Fluent in French written and oral skills.Demonstrate personal excellence by remaining positive in difficult situations.Navigate multiple systems and digital tools to service our customers.Preferred Qualifications:Min intermediate English and/or Spanish desirable