Job Description - KYC Analyst Global New Accounts & Customer Care Professional French Speaker (24022988) You Lead the Way.
We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
How will you make an impact in this role?
Responsible for processing new account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems.
Tasks include a mix of front office and back-office tasks.
Deliver world-class customer service, whilst responding to customers' inquiries and problems on inbound, outbound calls, emails, and system processing.
Support customers through the application journey as well as processing and analyzing the applications.
Complete anti-money laundering and risk verifications on new account applications.
Build meaningful relationships with our customers by offering custom solutions and negotiating a positive outcome for the customer and American Express.
Meet and exceed quality goals, compliance regulations, and productivity targets.
Goal-oriented and KPI-driven performer.
Navigate a computerized data entry system or other relevant applications.
Uphold the Data Protection and Privacy Act for our customers.
Update systems accurately and efficiently – identifying process gaps and raising issues to leadership.
Re-prioritize to adapt to the ever-changing environment.
Team player and solution-oriented.
Minimum Qualifications: Fluent in French – written and oral skills.
Demonstrate personal excellence by remaining positive in difficult situations.
Navigate multiple systems and digital tools to service our customers.
Preferred Qualifications: Min intermediate English and/or Spanish desirable.
Experience with French anti-money laundering regulations.
Customer service experience in the French market desired but not essential.
Goal-oriented and KPI-driven performer.
Display a passion to serve by delivering outstanding service in every interaction with our customers.
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
Strong interpersonal, communication, and listening skills.
Strong verbal and written communication skills.
Assertiveness to handle difficult conversations.
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