Johnson & Johnson is currently seeking a Training Operations Manager to join our Patient Service Center Team.
While this role is remote, the preferred candidate should reside near Pittsburgh, PA; Orlando, FL; Phoenix, AZ; or Raleigh, NC.
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.
Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.
Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.
The Training Operations Manager plays a critical role in overseeing a high-performing training program.
This role will: Monitor and oversee program activities to ensure compliance with all operating procedures.
Create and oversee training for the program.
Execute random and scheduled internal training audits.
Facilitate various strategic initiatives.
Evaluate ongoing effectiveness for projects and programs within PSC.
Oversee the training programs and review program performance.
Work closely with Account Director(s), Program Manager(s), and Operations Supervisors to identify trends to achieve high-quality predictable results and optimal outcomes.
Manage the training specialist team.
Create coaching and training materials for initiatives as needed.
Develop, manage, and implement new hire training, continuing education initiatives, and other training requirements of the program.
Manage ad-hoc projects, resource creation, and training to enhance accuracy, productivity, and overall performance of the project.
Serve as the subject matter expert for training documentation management upkeep and continuous project improvements in direct collaboration with project leadership and external departments.
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