Location: Paterna, ValenciaJob Type: Employee - PermanentJob Status: Full-timeWork Location: Office/On-siteLanguage: Spanish: Fluent Company Description: thinkSPAIN is the Spanish property portal of choice for international buyers.
Founded in 2003, thinkSPAIN is available in 12 languages, offers over 250,000 properties from 2,000+ advertisers, and is focused on helping its millions of visitors and subscribers find their perfect place in Spain.
Job Description: We are seeking a dedicated and enthusiastic Customer Support Representative to join our team in our Parque Tecnológico de Valencia office.
The primary responsibility of this role is to provide exceptional customer support by promptly addressing queries, concerns, and issues.
The ideal candidate will be fluent in Spanish, proficient in English, with experience in the real estate sector or in an online classifieds/advertising platform.
Primary Duties & Responsibilities: Provide first-level support to real estate agents and sellers through various communication channels, including phone, email, and chat.
Handle customer enquiries and resolve issues regarding account setup, listing management, lead generation, and general platform usage.
Identify and escalate technical issues or more complex enquiries to the appropriate team, ensuring a smooth resolution process.
Maintain accurate records of customer interactions and feedback.
Provide insights to management to improve service quality and platform functionality.
Stay updated on company products, services, and policies to provide accurate information to customers.
Contribute to the development of customer support policies and procedures for continuous improvement.
Requirements: Currently able to live and work in Spain.
Native-level fluency in Spanish and a strong command of English (both written and spoken).
Demonstrated experience in a customer-facing role, preferably within customer support or account management.
Strong verbal and written communication skills.
Familiarity with online platforms and CRM systems.
Ability to handle multiple customer queries simultaneously and prioritise tasks effectively.
Flexibility to work some local holidays (we have clients nationwide), if required.
What We Offer: Competitive Salary: A package commensurate with experience.
Generous holiday allowance.
Monday-Friday with remote working flexibility to balance work and life.
Being part of a small, friendly, and passionate team at a successful, established company.
On-the-job training with a highly-experienced team as well as time for online training to learn new skills.
Start/Duration: Immediate start available due to expansion of the team.
Full-time permanent contract.
How to Apply: Please send your CV, and a brief cover letter in Spanish outlining your motivation, experience, and why you believe you are the ideal candidate for this role.
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