Product Development Service EngineerDescriptionOur culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.Key ResponsibilitiesThis role will be responsible to plan and manage delivery of PITTI elements (Service parts, Information, Training, Tools and Infant care) for Hydrogen product development projects, to ensure service channel readiness in time for product launch.This role is expected to be heavily focused on diagnostics development and troubleshooting procedures for different Hydrogen products.Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.Anticipates potential product or process issues in the field and delivers robust technical solutions.Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.Applies and supports product problem-solving processes such as the seven-step problem-solving approach and tools such as the product development roadmap to enable high-quality repair events.Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.This dual product/customer-focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect or direct management of a small, local group of engineers.Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.Operates as a recognized specialist in a discipline or product area within the immediate team.Manages and coaches others on large-scale development or issue resolution projects.
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