Help make our customers happy today and their experiences better tomorrow. By creating desirable solutions and great experiences that enrich people's daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better - for our customers and for the health of our planet.
You will be based in Madrid (Alcobendas) in a modern office setting with 120 colleagues dedicated to Customer Service, HR, Finance, Logistics and IT services across Spain and Portugal.
Mission A customer service agent will act as a liaison, providing product/services information, and resolving any emerging problem that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Liaise with logistics issues
Qualifications Proven customer support experience or experience as a client service agent
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices as well as SAP
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Fluency in Spanish and English
At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.
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