(Kp271) - Customer Care Officer - Account Usage - French Market

We want to make day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. By harnessing technology and design and by offering fair and transparent pricing. At Qonto, we're passionate about creating the best product - with both impact and a great user experience. So if you're looking for an ambitious team that's revolutionizing a rather old-fashioned industry, get in touch. You can find out more about the Qonto Way here.

Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our Values Customer focus | Prioritize customers in everything you do. Ownership | Own your part, get things done. Teamwork | Make (team)work easy. Mastery | Continuously raise the bar. Integrity | Always do what's right, and respect people. At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Job Description Join our dynamic Account Usage team in Barcelona as a Customer Care Officer to help Qonto deliver exceptional service to our growing client base. Working closely with Marc, our experienced Customer Care Senior Team Lead, you'll play a crucial role in handling customer requests and contributing to the continuous improvement of our services.

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