Job Description: Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for a Knowledge & Back Office Team Member to join us at our facility in Asturias, Spain. Key responsibilities: Proactively collaborate with internal teams (Sales, CSR, Logistics, Finance, etc.) to address and resolve issues. Develop and maintain in-depth knowledge of assigned tasks: key administrative duties as well as research, reporting, and accounting functions. Responsible for inquiry process, including price and conditions calculations and maintenance. Serve as the primary point of expertise for internal customers. Processing, analyzing, updating data, ensuring data accuracy and integrity. Handle customer returns and complaints, leading to analyze reason for returns, ensuring thorough analysis and compliance with policies. Conduct quality control checks and implement corrective actions as needed. Process and manage credit/debit notes, invoice adjustments, invoicing, and reconciliation. Responsible for calculation, setup, maintenance, and settlement of rebates and commissions. Process management, implementing and improving operational processes, leading to automation. Supporting administrative tasks and document management. Maintain and update customer master data, sales reports, and support end-of-month/year closing activities. Key requirements: Proficient in local language, English (C1 level), and additional relevant languages. Proficient in Word and Excel. Good knowledge of SAP, ideally experience in working with CRM Tool. Excellent interpersonal, written, and verbal communication and teamwork skills. At least 2 years of experience in a customer-focused role preferably in an international environment. Embracing change: Approaches change positively. Strong problem-solving skills with the ability to perform root cause analysis independently. Ability to work under pressure, manage multiple tasks, and maintain a focus on quality and customer satisfaction. Proactive in identifying improvement opportunities and committed to continuous learning and adaptation.
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