.Knowledge and Documentation Team Lead - Customer Service We are looking for a highly motivated, team-oriented and helpful Training & Documentation Team Lead with a proactive approach who will have a direct impact on our product, our users, our organization, and shaping our future.The Training & Documentation Team Lead is a strategic leader responsible for driving organizational effectiveness through exceptional training and knowledge management initiatives.
This role will play a pivotal part in ensuring that employees are equipped with the necessary skills, knowledge, and tools to excel in their roles and contribute to the organization's long-term success.A little bit about usLeadtech has been fostering and developing innovative digital businesses across several industries since 2009.
It has since then expanded to a team of over 700 committed employees working all over Spain.
We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe.How will you make a difference:Align training and documentation initiatives with the organization's strategic goals and objectives.Develop, implement and maintain a comprehensive training and knowledge management strategy.Oversee the creation and maintenance of comprehensive and user-friendly documentation, including user manuals, training materials, and knowledge base articles.Work effectively across the organization with stakeholders, change management, service teams, trainers, and subject matter experts to develop and support new and existing products, features, and services.Be the main Point of Contact in terms of process knowledge for a specific set of products, including process optimization and flow consultation from other departments.Strong understanding of learning science principles and data-driven educational approaches.Identify and analyze data and take action on it to streamline processes, increase adoption of content, and optimize the value and relevance of the content.Support our internal and external training departments by coordinating the knowledge team efforts to complement training offerings.Foster a culture of continuous learning and development.RequirementsWhat will make you stand out from the crowd:At least 3 years of professional experience in Training and Knowledge management.Strong communicator with excellent written and spoken English and Spanish as well as strong linguistic and grammatical skills.Confident in using knowledge and learning management systems.Experience in optimizing internal knowledge documentation (both in terms of content and structure as well as search efficiency) as well as in developing and pursuing adequate strategies.Experience applying AI technologies in an educational or professional context.Experience designing and implementing AI systems for tasks such as content generation, data analysis, or adaptive learning