We're looking for a new creative and digital native Spanish-French-Speaking Customer Success Manager to join our team in Barcelona!
Flowbox was founded in 2016 and is a fast-growing tech scale-up with large ambitions and broad visions.
We provide a SaaS platform that helps brands improve their marketing, social media, and e-commerce strategies.
Our technology helps our clients to better collect, manage, and distribute their own customers' content, aka user-generated content (UGC).
At the moment we have 800+ clients, 60+ Flowboxers, as well as 3 offices in Stockholm, Amsterdam, and Barcelona.
The role & the teamAs a Client Success Manager (CSM) at Flowbox, you serve as a trusted partner and advisor; your goal is to drive product adoption, demonstrate value and KPIs, and empower brands to achieve their marketing goals.
You are responsible for the client journey from the beginning of the partnership throughout their renewal.
Our ultimate goal is to wow the client with our outstanding technology and personalized service.
You will be a part of a young, friendly, international team distributed across three countries: Sweden, Spain, and the Netherlands.
The CSM team plays an important part in the growth of the company, and together with your team, you will work on finding new ways to reach and exceed client expectations.
Your missionWe will guide you on your career journey and help you in your understanding of our platform, our clients, and our company values.
Here's what the start of your employment will approximately look like:
Month 1 – Gain deep knowledge of the Flowbox platform: During your tailored onboarding, you will first become certified as a Flowbox Platform Superuser.Month 2 – Take charge of your portfolio: Once you have a solid understanding of the platform, you will dive right in and start managing your own portfolio of clients.Month 3-6 – Drive adoption, retention, and expansion: Over the first 6 months, you will learn how to lead our clients to success and help create robust client retention strategies.Month 6-12 – Continue your journey and build a base of Flowbox advocates: By the end of your first year, you will have all the knowledge and skills you need to lead Flowbox clients with confidence.Your day-to-day tasksDays in the CSM team at Flowbox are varied, but you will be responsible for ensuring the overall health of your accounts.
A regular day will include:
Reviewing your portfolio, including client usage data, and determining which accounts require different types of action.Running platform training sessions for new users.Meeting and calling client contacts to showcase new functionalities.Diagnosing technical issues and following up on support tickets.Leading quarterly business reviews to ensure clients are seeing value from their engagement with Flowbox.Coordinating renewals or upsell opportunities.About YouAt Flowbox, we value soft skills over hard skills.
#J-18808-Ljbffr