PORTWEST, a leading global manufacturer of safety wear, workwear and PPE, is currently seeking applications for the position of Customer Service Representative with Portuguese in our offices in Errentería, close to San Sebastián.
Portwest is one of the fastest growing workwear companies in the world, currently employing over 5,300 staff worldwide, with customer service staff in over 130+ countries and 11 Global warehouses in the UK, Ireland, Italy, Poland, Spain, UAE, USA, and Australia.
We design, manufacture, and distribute market-leading workwear, safety wear, and PPE in fully owned production facilities.
JOB TITLE: Customer Service Representative
EMPLOYMENT STATUS: Full-time
REPORTS TO: Customer Service Team Leader
JOB SUMMARY:
As Customer Service Representative, you will act as a point of contact for Portwest customers in a designated region.
This role will provide timely customer support and query resolution services, as well as escalating significant issues as appropriate.
OVERVIEW OF DUTIES & RESPONSIBILITIES: Assist Portwest customers in a specific region with general queries.Respond to all queries in a timely fashion in accordance with agreed KPIs.Provide proactive updates to customers on their issues and use communication skills to minimize the occurrence of delays.Utilise a range of communication mechanisms such as telephone, email, and online systems to collaborate with internal and external stakeholders.Update internal systems with records of customer interactions, communications, and complaints.Communicate and coordinate with colleagues as necessary.Provide feedback on the efficiency of the customer service process.Gather intel on common flaws or problems and coordinate feedback to the relevant department to prevent future issues. REQUIREMENTS: Previous customer service experience (e.g., retail, hospitality, call centers).Fluency in Portuguese is essential, both written and spoken.Good level of English is desirable.Strong I.T.
skills in Microsoft Word, Microsoft Excel, Email, and experience using other internal systems.Experience working with customers.Positive and proactive attitude. COMPANY AWARDS: Great Place To Work 2023Best Medium Sized Workplaces 2022Ibec Leading in Wellbeing Top 100 companies 2021Portwest CEO - Business Man Of The Year - In Business Ireland 2020Deloitte Best Managed Companies 2016-2023Private Irish Business of the Year Export Industry Awards 2019Exporter of the Year 2018Portwest CEO - EY Entrepreneur of the Year 2017
Portwest does not support visa sponsorship for this role.
Applicants must have a right to work and must fulfill any relevant visa/work permit requirements in the relevant jurisdiction.
Portwest is an equal opportunity employer.
All applicants will be considered for employment without attention to age, gender, race, religion, sexual orientation, civil status, veteran status, family status, disability status, or membership of a minority group.
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