Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality?
Then this job in sunny and vibrant Barcelona might be for you!
Your responsibilities and impact working as a Technical Front Office Specialist will be:Taking care of inquiries and providing support via e-mail and phone callsAddressing credit card holders' inquiries and ensuring the security of credit card informationYour core responsibilities include identity verification, responding to queries, and providing guidance on necessary stepsMaintaining and updating the clients' accountsObserving the ongoing procedures to guarantee the compliance of set standardsReporting and analyzing client and device information, dispatching replacement products and samples, and catching up with clients according to departmental standardsDealing with sensitive dataEnsuring high-quality service and client satisfactionWhat's in it for you?Type of contract: IndefinidoFull-time, rotative shifts from Mon-Sun, between 08:00 - 00:00Hybrid work modelTraining: 5 days, normal office hoursEquipment providedGrowing opportunities within the companyEvents with the teamFree Spanish lessonsMeal allowances possibleConstant trainingInternational environmentSupport from the company regarding NIE and SSNSkills, qualifications and interests you need to succeed in this role:A native level of Dutch and a good level of EnglishHaving interest in technical support and troubleshootingBeing an attentive listener, comfortable and skillful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceBeing able to handle sensitive data reliablyYour Future Company:This Belgian Business Process Outsourcing company is well-known for providing quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Valencia.
Living in Barcelona: What to ExpectThe unique experience of an international and diverse cultureA beautiful beach city surrounded by both coastal towns and mountainsDelightful gastronomic experiences of Spanish, Catalan and World cuisinesQuite a dynamic and active urban life where it is difficult to get boredSunny days, Mediterranean weather and a relaxed lifestyleAn attractive startup and innovation hub with exciting opportunitiesIs this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers or send us your CV to be considered for other projects or future opportunities.
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