We're looking for someone with an entrepreneurial spirit to form a part of our Customer Success team as we strengthen our presence in Europe. This person will help us nurture and grow our presence through their knowledge and eagerness to expand into this market.
What is Plytix?Plytix is no typical company, so we'll spare you that—watch this video instead, and if you like what you see, keep scrolling.
What's the opportunity?This is your opportunity to form a part of an ever-growing international team where you'll help customers get the most out of our platform.
What will you be doing?You'll be an ambassador for our brand and culture. You'll be our customers' go-to liaison, guiding them through all of their Plytix needs. From onboarding to technical support, you'll help your customers grow their businesses using our PIM. We love our customers, and you'll be the one to show them how much. Don't worry, this is easy to do because we work with amazing brands.
After 1 month:After 3 months: You'll work with your own customers, and you'll have developed a close relationship with them. You'll be the main point of contact for your customers (no extra help necessary—you got this!). You'll be a true ambassador of the Plytix brand and culture.
6 months in:You'll see that your customers adore you and love working with you! You'll now be an expert on the system and a valuable member of the Plytix team. Your portfolio will be filled with happy customers, and you'll be giving real value to customers to help them grow their business.
Who will you be working with?You'll be working with your fellow PIM experts on the Customer Success team as well as other teams. You'll work hand in hand with these teams to ensure that our customers' expectations are met and that they are using the system to its full potential (and many of your team members will be in a different time zone, so this is when your entrepreneurial spirit will kick in!).
Minimum Requirements:Speak fluent-level EnglishHave a high level of emotional intelligence—always being empathetic, kind, and patientBe able to thrive in a distributed team while working with team members in different time zonesBe an independent self-starter who isn't afraid to take on new challengesBe a proactive problem solverHave hands-on customer service experience (sales, shop assistant, bartender, or any customer-facing role)Have solid written and spoken communication skillsHave excellent organizational and time management skillsBe curious and have a desire to learn every dayNice to have:Any additional languages are all welcome!
Why work at Plytix?Voted Malaga's #1 employer by Great Place to WorkBe a part of a welcoming culture with bright, friendly people from around the worldHave a purpose and plenty of opportunities to grow from day oneWork from home or from our offices in the center of MalagaEarn a competitive full-time salaryTake advantage of flexible working hours and unlimited remote daysEnjoy catered, free lunches and unlimited ice cream when working from the officeDiscover even more perks, depending on which office you belong toAbout our cultureAt Plytix, we don't have boring mission statements and corporate values that no one reads. We operate from a simple guiding principle that's easy to remember: "Don't be a jerk, don't hold back, and don't forget to have fun."
Work Location:Hybrid remote in 29005 Málaga, Málaga
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