You Lead The Way. We've Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex,
our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. American Express has been making a difference in people's lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We provide a culture of learning and collaboration, and help people with what they need to succeed and thrive. What you choose to do for a living is one of the most meaningful decisions you can make. We have all colleagues backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.
Because the best way to back our customers is to back our people. Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company's payment network and manages bank partnerships globally. The objective of the GMNS Operational Excellence team is to support GMNS business partners by delivering sound risk expertise and insights that help enable business priorities while fulfilling internal and external control and compliance expectations. To that end, the team is responsible for the oversight and governance of control and compliance programs and initiatives within the business unit.
This includes leading global, local and relevant legal entity activities and also includes execution against all components of the American Express Operational Risk framework.
Director, GMNS Operational Excellence - EMEA Project Governance The Director, GMNS Operational Excellence - EMEA Project Governance will be responsible for managing a team supporting regulatory projects in EMEA. The role will involve a high degree of interaction with senior level stakeholders within GMNS as well as with various compliance teams at both an enterprise and local level.
Key Responsibilities Guide prioritization of policy, compliance, and regulatory activities through coordinated alignment with control and compliance stakeholders, most notably Global Risk and Compliance and the International Financial Crimes Program team. Assess short and long-term solutions to consider cost, business/process impacts and competing priorities.
Provide guidance, oversight, and leadership support for priorities defined in the Annual Compliance Plan and changes identified through the Regulatory Change Management process. Ensure timely and effective execution and delivery of program deliverables.
Drive engagement by/with GMS business partners by appropriately defining accountability and ownership for regulatory compliance. Provide guidance, program oversight/governance and reporting for key stakeholders.
5+ years' experience of strategically planning and driving complex & cross-functional change management activities.
Detailed knowledge and understanding of regulatory landscape with banking/financial services industry, particularly anti-money laundering requirements.
People leader with proven ability to lead, develop and inspire a geographically dispersed team.
Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization. Ability to negotiate, resolve conflicts, and escalate timely and appropriately.
Strong business acumen, thought leadership and ability to drive transformational thinking.
Proven problem solver and agile decision-maker with solid analytical skills.
Proven ability to adjust quickly to shifting priorities, multiple demands, rapid change, and provide clarity in ambiguous situations.
Fluency in a European language.
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