.Are you ready to drive change and redefine the way we operate?We're looking for a dynamic Partner Support Manager to lead a team responsible for delivering top-tier support to our key partners - including retail and e-commerce companies, platform providers, and ERP systems.Get an idea of the roleThis isn't just a support role - we're seeking a strategic leader who will be instrumental in transforming how we interact with our partners, manage issues, and streamline processes for efficiency and excellence. You will also:Manage, coach, and develop the support team, fostering a culture of high performance while setting and achieving goals.Spearhead initiatives to overhaul and improve our current support processes, driving operational excellence and optimizing workflows with data-driven insights.Work closely with internal teams (Sales, Account Management, Product, Finance) to streamline partner interactions and ensure cohesive support. This includes tight collaboration with the Key Account Management teams to align on partner priorities, anticipate needs, and provide seamless, coordinated solutions.Implement and optimize the systems used by the support team to manage errands and tasks efficiently, ensuring tools are leveraged for maximum productivity and streamlined issue resolution.Manage and resolve escalated issues, track performance metrics, and provide regular reports to senior leadership.On a personal levelTo succeed in this role, we believe that you have:Proven leadership and team management skills, with a passion for driving change.Exceptional communication and relationship-building abilities, especially in managing external partners.An analytical mindset with proficiency in support systems, able to use data to inform decision-making and process improvements.Strong change management skills, with a track record of implementing new processes and driving operational change.Experience in fintech, digital banking, or payment services is a strong advantage.Join us and be at the forefront of change. Help us reimagine partner support while driving operational excellence and enhancing partner relationships. We are looking forward to your application!Important informationWe carry out a detailed background check via an external company on all candidates that proceed in the process.More than a jobResurs is a leading bank in the Nordics with a simple philosophy: we want to create balance in people's personal finances. On that foundation, we develop offers and services within loans, savings, and payments for retail and e-commerce that are based on people's everyday lives, and that will create long-term value for our customers. And for society. Today, we have a customer base of slightly more than 6 million customers and around 650 employees in the Nordic region.Apply today!Don't wait to send in your application - selection and interviews take place on an ongoing basis and the position may be filled before the last advertising date