Engineering Manager | (CQ-933) Location: Europe (remote)
Introducing Masabi
At Masabi, we're driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. Our Justride platform is used in over 150 locations worldwide, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we've partnered with large players in the transport space, including Uber, Moovit, and Lyft.
The Role
Masabi is looking for an Engineering Manager to head up our Launch Operations team. This role reports to the Director of Platform Strategy, who is responsible for our Solutions Engineering and Launch Operations departments. The team is responsible for product configuration for our clients both for new customer set-ups, as well as changes requested by existing customers. The team works closely with our Project Managers, Account Managers, and other engineering teams to handle all apps and web user interfaces released by Masabi and to support the launch of new features.
The team is UK/US-based and could potentially expand to other time zones in the future. As a configuration team, the engineers are not developing software or writing code every day, but are responsible for managing configuration files, running setup scripts, customizing and releasing white-label apps and websites, as well as a variety of setup operations in internal and external systems as needed. The team uses a variety of tools to achieve this, including Xcode, Android Studio, Postman, GitLab, and Jira.
Responsibilities
The core responsibilities of the role are grouped into the following activities:
Delivery Management (50% of time):
Ownership for the rituals of your team's delivery lifecycle (e.g., planning, Stand-Ups, Retrospectives, Release Coordination, Delivery Processes, Customer Launch Support). Partnering with your engineers and BA to groom backlogs, estimate future work, and agree dates with related definitions of done. Negotiating with other Masabi stakeholders, primarily our Services team, to agree priorities and realistic delivery dates. Operational excellence within the team, including triaging support issues with the BA and the incident management process.Line Management (20% of time): Line Management of people in your Pod.Cross-Team Engineering Rituals (10% of time): Participating in Cross-Team Engineering Rituals.
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