Quality Specialist & Trainer (French-speaking) - On-site Fashion IndustryExperience the power of a game-changing career. Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Quality Specialist & Trainer (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Fashion Industry.Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Quality Specialist & Trainer on our team, you will:Create content for trainingsProvide training to new Advisors (onboarding training)Share knowledge and educate the Advisors with product updates and best practicesUpdate and maintain the Knowledge base (KB)Monitor the CSAT and ensure accuracy of CSAT metricsIdentify QA problem areas, overseeing projects to address these issues, measuring the impact of these initiativesWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.QualificationsConcentrix is a great match if you:Are bilingual or proficient in French with an advanced level of EnglishHave advanced user skills of office applications and CRMHave excellent communication skillsHave the capacity to motivate and inspire peopleDon't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:Full-time 39 hours/week permanent contract: Monday to Friday, rotative between 09.00 and 19.00
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