Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work.
Join us & contribute to a vibrant & innovative culture!
Our Client
Through research, development and partnership, our client supports the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. Our client believes that everyone should be able to go wherever they want in comfort, and they want to provide people with effective and reliable solutions to keep their feet healthy and pain-free.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We re Curious: Proactive approach to problem-solving and a can-do attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets / SLA while working on personnel targets.
What you will be doing?
Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional wayYou can put yourself in our customers' shoes, analyze their problems and offer them individual solutionsOffering an omnichannel service to our consumers via telephone, email, chat, and social mediaDeveloping a sound understanding of the products and services offered by our clientEmbrace our company values and act as a brand ambassadorRequirements
What skills & experience will you bring to us?
A fluent level of German with exceptional grammar and spelling skillsHigh level of English (Both written and spoken)A genuine passion for delivering outstanding customer serviceAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem solvingBenefits
What do we offer?
Start date: 23rd of SeptemberContract: Temporary (4-month contract with 1-month probation period)Full time: (39 hours/week)Working days/Hours: Monday to Thursday from 9:00 am to 6:00 pm and Friday from 9:00 am to 5:00 pmSalary: €18,000.00 gross per yearIncentives: Top performance incentivesBonus: €600 after 4 monthsHolidays: 2 accrued days per month / 24 calendar holidays per yearPaid bank holidays + 1 extra day in lieuHybrid: 3 days per month at the office, the rest working from home (100% WFH possibility)Training: 1 week of full-time training fully based in the officeOffice location: Barcelona (La Sagrera)Other Benefits:
Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organizationOption to sign-up for Discounted Private Health InsuranceReferral Program Bring a friend and get a referral bonusAccess to LinkedIn specialized training & courses
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