Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Client Manager is a seasoned subject matter expert. This is a quota-bearing sales persona and is primarily responsible for taking full ownership of assigned accounts and manages and grows relationships to drive expansion and renewals across all solution areas. This role is able to do so by leveraging company's tools and methodologies to analyze the client's situation and business requirements.
This role possesses advanced planning skills to coordinate the interaction of a number of company role-players in different geographies during the sales engagement.
The Client Manager displays strategic thinking capabilities, a high level of business acumen and deep knowledge of the latest trends in terms of technology sales methods and approaches.
What you'll be doing
Key Responsibilities:
Manages and grows relationships to drive expansion and renewals across all solution areas within assigned regional clients.
Builds relationships and influences stakeholders.
Works with and through company's network of offices to deliver an excellent client experience in each relevant market.
Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions.
Develops and drives organization strategy with local client managers within assigned regional accounts.
Uses engagement skills to establish account strategies with key stakeholders.
Minimizes churn and maximizes retention in assigned accounts.
Uses company's sales tools (for example, Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.
Be fully aware of and understand the International Trade Policy.
Meets or exceeds quota targets through comprehensive account management.
Grows the profitability, revenues and client satisfaction levels for company's regional clients' portfolio.
Drives passionately for client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.
Generates demand by assisting clients to identify current needs and effectively articulating how company can add value through services and solutions.
Approaches the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
Performs vulnerability analysis of company's position in comparison to that of competitors and vendors.
Positively influences and enables financial control, governance and compliance in a region throughout area of specialization.
Acts as first point of contact for client issues.
Knowledge and Attributes:
Sales business acumen.
Sales client engagement and management.
Sales solution skills.
Sales pursuit.
Academic Qualifications and Certifications:
Bachelor's degree or equivalent in business or a sales related field.
Relevant vendor certifications would be advantageous.
Required Experience:
Seasoned experience in a global partner management role.
Seasoned experience in a sales environment and/or customer service role.
Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
Seasoned sales orientation with experience working with clients and business teams.
Seasoned experience gained in a similar client manager role.
Seasoned experience working with Salesforce.com contact platform.
Workplace type: Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
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