Key Account Manager KXAS LCSApply - Remote Type: Mobile Work
Locations: San Fernando de Henares (Madrid), Italy (Remote), France (Remote)
Time Type: Full Time
Posted on: Posted 2 Days Ago
Job Requisition ID: JR102869
Key Responsibilities: Support and regular visits to our customers focusing on the EMEA region, especially to our Multinational clients.Realization of service targets through proactive sales of our services, including processing of all necessary extensions.Ensuring a high level of customer satisfaction.Good collaboration and relationship with internal specialist departments.Support the preparation and coordination of offers with the local branches.Conducting contract negotiations.Job Purpose: Management of AutoStore After Sales Projects.Find out and support clients with their needs and requests in the After Sales Phase.Contact and visit all clients on a regular basis.Customer satisfaction through high customer-orientation, convincing and efficient problem solving.Suggest, negotiate and close changes/improvements/Change orders to improve the project.Preparation of offers, contracts, and presentations for customers.Proactive sale of services.Sales from service reports and the resulting services.Support the startup of the new company.Willingness to travel (approx. 50%).Project Management: AutoStore solutions Project management in the after sales business.Participating in the project sales process if needed.Smooth transition from sales to realization to service.Leading training workshops, documents, and time management.Managing project progress and adapting work as required.Coordinating staff, external and internal resources.Constant customer communication, maintaining a strong client relationship and other stakeholders.Consult the customer after the project handover (FCA), identify opportunities.Evaluate opportunities, oversee and mitigate risks, consult, propose, negotiate, and agree on solutions.Optimizing and improving processes and the overall approach where necessary.Conducting project reviews and creating reports for management.Financially improve the project during the realization phase.Drive the setup and development of the project implementation.Overseeing all incoming and outgoing project documentation.Summarize lessons learned and communicate.Leadership Skills: Motivated to work in a startup environment.Entrepreneurial thinking and acting.Self-driven, result-oriented with a positive outlook towards success.Excellent communication skills, both written and verbal.Teamwork and collaboration skills.Troubleshooting skills.Clear focus on high quality and ensuring all customers' needs are met.Ability to establish effective working relationships across boundaries.An analytical mind.Your Profile: Professional Experience: Business administration or technical degree in engineering or a similar field.Excellent English skills and proficiency in a local European language, along with MS Office.Other Experiences: Ideally five years of relevant professional experience.Good specialist knowledge of mechanics and control technology coupled with good business management skills.High level of service and customer orientation.Convincing appearance, high degree of self-motivation, and strong communication skills.Flexibility, ability to work under pressure, and initiative.Analytical thinking and a structured, independent way of working.Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.
#J-18808-Ljbffr